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WE'RE HERE TO HELP

At DD Audio, we want make sure that our customers have all the information they need. 

If you have any further questions, use the form below to get in touch!

DELIVERY

Please allow 3 – 7 working days for the delivery of your order.

Our products are dispatched directly from the warehouse. As a result, delivery times may vary.

Returns

Requests by you to return goods supplied by us may be accepted, at our discretion, subject to a 25% handling charge.

The goods must be unopened and in their original packaging, with the security seal intact.

Any costs incurred to return the items to us will be the responsability of the purchaser.

If you wish to return a product, please contact us using the form above.

PLEASE NOTE:

Refunds or credits will only be issued once the items have been received by us in original condition.

Handling charges will be advised to you prior to goods being returned.

To make a return, please contact us within 14 days of receipt of goods.

Quality Control

All Digital Designs items are quality checked at manufacture and prior to dispatch to ensure that your item is fully working when it arrives.

Non-standard Items

Unfortunately, bespoke and non-standard items including: Custom carbon fibre USA Subwoofers cannot be accepted for return.

Send us a message via the form above to find out if your non-standard product is eligible for return.